We are now hiring for Assistant General Manager for our new New Hartford, NY location! Pinz is a state of the art entertainment facility which features boutique bowling, a full bar with Live Music, Ping Pong, Jenga, Patio Pong, Billiards, Corn Hole, 40+ arcade games and now AX THROWING! We offer competitive salary, and have tremendous growth on the horizon. We are located inside the Sangertown Square Mall. If you are truly looking for a fun and exciting place with growth potential, look no further and apply today!
To assist the General Manager run the center, achieving success through strategic planning, strong leadership, people development, marketing, and quality delivery.
Recruit, interview, and hire team members in keeping with company guidelines and applicable laws
Prepare work schedules in keeping with payroll budgets and restrictions on part time hours worked.
Conduct pre-shift walk through of departments – confirm arrival of scheduled team members, compliance with dress code, etc. – and intervene accordingly.
Monitor labor costs; use judgement to deviate from schedule/adjust staffing levels based on business.
Provide feedback and supervision to team members; including constructive guidance to improve poor performance and praise to provide on-going motivation for strong performance.
Analyze the monthly P&L with the Manager and assist in problem identification and resolution.
Prepare and review the center’s daily and weekly reports, paperwork, and payroll.
Act as one of the two primary participants in the monthly inventory processes.
Maintain confidentiality of company financial, sales, and strategic information.
Participate in outside promotional work to various groups and businesses within the community to promote the facility.
Contribute during “huddle ups”, staff meetings; district/regional meetings and company-wide meetings.
Perform opening and closing duties; make bank deposits, etc. as requested by the GM.
Observe customers for potentially disruptive behavior; use discretion and judgement to de-escalate problems and resolve concerns.
Become knowledgeable of all center positions and procedures; call in additional staff or fill in when others are absent.
Communicate with the General Manager on a regular basis regarding questions or problems.
Lead and influence the team; set a professional example in attitude, business-like appearance, and work habits.
Cultivate a team environment
Be a vibrant, smart, engaging, fun loving rock star!
4 + yrs of previous supervisory experience desirable.
3+ yrs of work experience in a family entertainment or hospitality environment
Bachelor’s Degree preferred
Ability to make prudent decisions related to guests, team members, and the facility.
Ability to represent the company to a wide range of individuals both inside and outside the center.
Ability to communicate effectively to a wide range of guests and staff.
Good judgment and problem solving skills.
Ability to resolve problems with guests who, at times, may be difficult.
Ability to safely bend, reach and properly lift cartons/objects up to 50 pounds.
Can oversee multiple departments on a shift