Need help? Sangertown Square’s friendly Customer Service members can help you! Customer Service is located at the Mall Office; off of Center Court near Lids. Customer Service hours are Monday – Friday 9am – 5pm.
Do you have a question for our Customer Service team?
Do you need to contact Sangertown Square’s security team? Call 315.797.8545.
Looking for your favorite shopping, dining or entertainment destination? View our directory here.
We offer ATM’s located in various areas across the center. You have find each one highlighted on the directories found here.
Strollers are available for rental for a nominal fee. Strollers are available at the standalone mall entrance in the JC Penney wing.
Lost an item at Sangertown Square? Please visit the Mall Office located off of Center Court or call 315.797.8520 during our normal business hours of 10:00 AM – 9:30 PM Monday- Saturday and 11:00 AM – 6:00 PM on Sunday’s.
Our friendly and knowledgeable staff is present seven days a week, providing you with a safe and pleasant shopping experience. The New Hartford Police Department also has their own substation at the mall. Police officers can be seen frequently throughout the mall often providing educational information on public safety.
Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.
Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:
Please note there are no inactivity fees or other post-purchase fees and funds do not expire.
Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.
Terms & Conditions are applied to all gift cards.
Restrooms are located off of Center Court by Lids. View restroom locations on our directory here.
Sangertown Square opens early for your convenience to enjoy walking the center prior to stores opening. 7am until 10am Monday- Saturday and 7am-11am on Sundays. Join your friends and neighbors at Sangertown Square for healthful walking at your own pace in climate controlled comfort.
Designated parking at most mall entrances.
Automatic doors equipped at most main entrances.
Wheelchairs are available for rent, free of charge at the Mall Office Monday- Friday 9am – 5pm. If you need a wheelchair at any other time, please call Sangertown Security at 315.797.8545.
All service dogs allowed.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Sangertown Square.
In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.
Download our Behavior Code
Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.
Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.
Sangertown Square is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.