Hours

Closed until CLOSED

Regular Hours

  • Monday - SundayCLOSED -

WELCOME TO SANGERTOWN SQUARE

SANGERTOWN SQUARE SECURITY

Sangertown Square Security can be reached at 315.797.8545

Safety is Our Highest Priority

As the Mohawk Valley’s premier shopping and entertainment destination for families and visitors, Sangertown Square is a unique property and we take active measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.

We take a holistic approach with our industry-leading programs and practices. Sangertown Square has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Sangertown Square is a safe destination for everyone.

Security Contact Information

Sangertown Square Security can be reached at 315.797.8545. We encourage our guests, visitors and store employees to contact Sangertown Square Security with any concerns, questions or issues you may have while on property. And please, if you see something, say something!

Violations of the Law

Any act defined by federal, state or local laws, regulations, or ordinances as a criminal act is prohibited. These include, but are not limited to:

  • Graffiti, property damage, defacing, damaging or destroying any real or personal property
  • Using or possessing consumer fireworks
  • Possessing guns and other personal weapons (which are banned on these premises)

Mall Equipment

Wheelchairs are available for rent, free of charge, at the Mall Office Monday through Friday, 9am – 5pm. For wheelchair rental weekdays after 5pm or on weekends, please contact Sangertown Security at 315.797.8545.

Strollers are available for rent for a nominal fee. Strollers are available at the standalone mall entrance in the JCPenney wing.

Online Security

Sangertown Square is committed to protecting your privacy. We are committed to conducting our business in accordance with governing policies and principles in order to ensure the confidentiality of personal information is protected and maintained.

For full information, please visit our Privacy Policy.

Personal Possessions & Property

For the security of Sangertown Square’s guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.

Should you come across such items, Lost & Found is located in the Mall Management Office located off Center Court or call 315.797.8520 Monday through Friday 8am – 5pm.

Conduct

Conduct that is disorderly, disruptive, or which interferes with and/or endangers businesses or guests is prohibited. Sangertown Square management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:

  • Running, loud offensive language, spitting, throwing objects, fighting, horseplay, obscene gestures, gang signs, skating, skateboarding or bicycling
  • Pets are not permitted on the premises except for service animals. Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage
  • Intimidating behavior by a group or individuals
  • Loitering; engaging in soliciting; blocking storefronts or fire exits; or walking in groups in such a way as to inconvenience others
  • Unauthorized picketing, demonstrating, soliciting, protesting or petitioning
  • Distribution or display of private content, materials or handbills requires the prior written consent of Walden Galleria management

Clothing/Attire

Walden Galleria requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:

  • Apparel which has obscene language, obscene gestures, or racial/religious/ethnic slurs that are likely to create a disturbance
  • Clothing that deliberately obscure the face, such as hooded tops or masks
  • Bulletproof vests or simulated bulletproof vests

General Parking Information

The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense. Authorization for overnight parking can be obtained by contacting Sangertown Square Security at 315.797.8545.